Cancellation policy

A cancellation fee of 100% applies for cancellations made less than 24 hours in advance, or in case of no-show.
No cancellation fee applies for cancellations made 24 or more hours in advance.

Terms and conditions

Please arrive no more than 15 minutes before your start time.
Late arrivals can not be guaranteed the ability to complete the room, we will not provide refunds.
Customers will receive a full refund with 24 hours notice of cancellation.
Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
Access is only available by climbing a flight of stairs.
No cash is kept on the property all transactions must be completed online.

By completing this booking, you agree to the terms laid out below.

1. WEBSITE
1.1. You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2. GENERAL
2.1. Nothing in these terms and conditions is intended to affect your statutory rights.
2.2. The game is designed for a team of 4-10 people per room.
2.3 The trade marks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
2.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by United States of America and all disputes shall be submitted to the exclusive jurisdiction of the USA courts.
2.5. The website may contain hyperlinks to third party websites . The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.
2.6. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with applicable acts.
2.7. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.
2.8. The company expects visitors not to disclose any details of the game directly or indirectly to the public.
2.9. The company may contact you from time to time with offers and promotions via email or phone.
2.10. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.
2.11. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.
2.12. The company doesn’t tolerate any kind of bullying or harassment towards its employees.
2.13. There is a $100 cleaning fee charged to anyone who urinates or vomits in any of our missions.

3. BOOKINGS
3.1. The only language available for the conclusion of a contract online is English.
3.2. Only person(s) who are at least 18 years of age are permitted to book a Mission.
3.3 This is a live event game, and once the booking is confirmed, we can not accept any cancellations, or give any refunds.
3.4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
3.5. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
3.6. You are entirely responsible for entering your details correctly on the Online Booking Form.
3.7. A booking becomes a no-show and entry will be declined if the team is late 10 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
3.8. If you are late for more than 10 minutes of the original starting time of your booking, the reservation becomes a no-show automatically and you will be refused entry.

4. PRICE AND PAYMENT
4.1. The price of a game is stated on the website under the ticket section.
4.2. The price is set according to number of people within the same booking (maximum 12 persons) and to the timing of the week.
4.3. Bookings can be made online only.
4.4. Full payment is required at the time of booking.
4.5. In case less people attending the event than it is booked for, the price difference will not be refunded.
4.7. If more people attending the game than it is booked for (up to 12 persons a room) the price difference can be settled upon arrival to the event.

5. CONTACT
5.1. If you need to contact the company you can do so using any of the following methods:
Telephone: 828-ESCAPES or email: [email protected]

6. SAFETY
6.1. Each participant will be instructed before their event by one of the employees of the company. After learning the rules of the event, each participant will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the event and signage in the escape room.
6.2. People under influence of alcohol or drugs might be turned away and their game stated as no-show.
6.3. Drinks and food may not be brought into the event.
6.4. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address the booking confirmation was sent to.

7. PHOTOS
7.1. Photos of each team will be taken during and at the end of the game.
7.2. Photos of each teams will be stored on our server linked to the booking.
7.3. To remove your photos from the private gallery you have to notify us by calling 828-Escapes
7.4. Photos may be uploaded to social media sites without names.